Sales Policy

Effective Date: December 27, 2024

At FluffyHairs, we strive to offer a seamless and enjoyable shopping experience for all of our customers. This Sales Policy outlines the terms and conditions governing the sale of products on our website, fluffyhairs.com. By placing an order on our website, you agree to comply with the conditions set forth in this policy. Please read the following details carefully.

1. Product Availability

We aim to keep our website’s inventory as accurate as possible. However, there may be instances where a product is no longer available, out of stock, or discontinued. If this occurs, we will notify you immediately and offer alternatives, such as placing the item on backorder, exchanging it for a similar product, or processing a full refund.

We do not guarantee that the product you wish to purchase will always be in stock. Availability is subject to changes in real-time due to various factors such as customer demand, supplier inventory, and shipping delays.

2. Pricing and Payments

  • Pricing: All prices are listed in USD and may change without notice. Prices do not include taxes, shipping costs, or other charges, which will be calculated during the checkout process.
  • Taxes: Sales tax is applied based on the shipping address and local tax laws. The applicable sales tax will be calculated and shown during checkout.
  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely using industry-standard encryption technology to ensure the safety of your payment information.

3. Order Confirmation and Acceptance

After you submit an order, you will receive an order confirmation email. This email only acknowledges that we have received your order and does not constitute acceptance of the order. We reserve the right to cancel or refuse any order at our discretion, including orders that may appear to be fraudulent, contain pricing errors, or where there is an issue with payment processing.

Your order is only considered accepted once it has been processed and shipped to the shipping address you provided.

4. Shipping and Delivery

We offer various shipping options, including standard, expedited, and express services. The shipping charges are calculated at checkout based on the weight, size, and destination of the items in your order.

  • Domestic Shipping: For customers in the United States, we provide several shipping methods. Delivery timeframes are dependent on the shipping option selected and the destination.
  • International Shipping: We also offer international shipping to select countries. International customers are responsible for any import duties, taxes, or customs fees that may apply when the goods arrive in their country.

Please note that delivery times may vary due to factors beyond our control, including weather conditions, shipping carrier delays, and customs processing for international orders.

5. Order Modifications and Cancellations

Once your order is placed, we process it quickly to ensure timely shipment. Therefore, if you wish to make any changes or cancel your order, you must contact us as soon as possible—ideally within 24 hours of placing the order. If the order has already been processed or shipped, we will not be able to cancel or modify it, but you can still initiate a return after receiving the product (subject to our Refund and Returns Policy).

6. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed instructions on how to return items, initiate exchanges, and receive refunds. We strive to make returns and exchanges as simple as possible, but please ensure that all returned products meet the requirements listed in the Refund and Returns Policy.

7. Warranty and Defects

All products sold by FluffyHairs are covered by a warranty against defects in material or workmanship. If you receive a defective product, please contact us within 7 days of receipt to initiate a return or replacement. If the product is defective or damaged during shipping, we will either issue a full refund or send a replacement at no additional cost.

8. Customer Responsibilities

As a customer, you are responsible for ensuring the accuracy of the information you provide during the order process, including shipping addresses and payment details. If an incorrect address is provided and the shipment is delayed or lost, we will not be responsible for the error. We strongly encourage double-checking all information before completing your purchase.

9. Changes to the Sales Policy

FluffyHairs reserves the right to modify this Sales Policy at any time without prior notice. Any updates will be posted on this page, and the “Effective Date” will reflect the date of the latest revision. We recommend that you check this page regularly to stay informed of any changes.

10. Contact Us

If you have any questions about this Sales Policy or need assistance, please contact us at: